Refund & Exchange Policy

We want you to be happy with your m’sessence order. Please review our policy below before making a purchase.

No Refunds
All sales are final. m’sessence does not offer refunds to the original payment method. Approved returns may receive store credit or an exchange only, subject to applicable law.

Exchanges & Store Credit
To request an exchange or store credit, please contact us within 14 days of delivery. Items must be unused, unopened, and in their original condition and packaging. When we receive your return it takes around 4-7 business days for us to process. Then we will email you a E-Gift card or send the exchange item(s). 

PLEASE EMAIL msessence.contact@gmail.com for a shipping adresss to mail your exchange/return

Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at msessence.contact@gmail.com with your order number and photos of the item so we can help resolve the issue.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items
For hygiene and safety reasons, products that have been opened, used, or altered cannot be returned or exchanged.

Questions?
For questions about an exchange or store credit, please contact us at msessence.contact@gmail.com.